Give support access to your account

Occasionally, our support team may need access to your account to address an query you’ve raised. In these instances, you will need to provide authorised access to the account.

How to grant our support team access

1. From the left side bar, navigate to Settings > User Management.
2. Click Add user in the top right corner.
3. Enter your support specialist’s email address in the email address field. Under Permission, select Support.
4. Click Send invite.

The support specialist will be granted access to your account for 48 hours, after which access permissions are automatically revoked. If further access is needed, re-start this process.