Sync logs

Sync logs help you understand any issues with your HRIS integration. The logs give you visibility of what was and wasn’t changed during HRIS syncs in the last 30 days, and can help you figure out why certain information may not be syncing correctly.

Before you begin

To find the sync logs, navigate to Settings > Integrations > Sync logs.

The sync logs display a list of HRIS data and its sync status. The sync status provides a summary of what happened to the employee data during the sync. The latest sync is displayed first.

How to use the sync logs

There are three sync statuses: Successful, Failed, Incomplete, and Skipped. You can click on the tabs in the sync log (All, Failed, Incomplete, and Skipped) to see a filtered view of each status.

Successful

The employee was part of the sync and their information was synced into UK Payroll. One of three explanations will be displayed:

• Employee created: The employee ID didn’t previously exist in UK Payroll, so a new employee was created. You can view the employee by clicking the link.
• Updated X fields: The employee ID was matched to an existing employee in UK Payroll, the data was checked, and relevant fields were updated in UK Payroll. To view which fields were updated, click the link to view the Employee activity log.
• No fields updated: The employee ID was match to an existing employee in UK Payroll, the data was checked, and the information across both systems matched. Therefore, no changes were made.

Skipped

The employee purposed excluded from the sync. One of two explanations will be displayed:

• Excluded by filters: The filters set in Settings meant this employee met the exclusion criteria. To learn more, see Exclude employees from HRIS Sync.
• Terminated in previous tax year: The employee has a termination date in a previous tax year. Therefore, UK Payroll no longer requires their updated information.

Failed

The employee wasn’t synced due to issues with the data from the HRIS. No employee data has been updated, including valid data. One of five explanations will be displayed:

• Date hired has an invalid format/Date of birth has an invalid format: UK Payroll can only receive dates in dd/mm/yyyy. Tip: If your HRIS UI displays a different format, the system will convert the date to the correct format in the back end. Check the correct field is mapped in the Integrations settings.
• Account number has an invalid format: Check if the account number field contains anything other than numbers and check the length is no more than eight characters.
• [Number field name] has an invalid format: Check if the specific number field contains anything other than numbers, including special characters.
• Employee doesn’t have employee ID/first name/last name: These are all mandatory pieces of information, and if any of these data points are missing, then the employee will not be synced. Check if these fields are populated in your HRIS and whether the correct field is mapped in the integrations settings.
• Internal error: You have experienced an error we haven’t encountered before. Please contact support.