How to resolve HMRC Queries

HMRC queries tend to require deeper investigation and can therefore take slightly longer to resolve.

If you receive an Underpayment of PAYE letter from HMRC, we will need the following in order to perform a full investigation:

1. A screenshot of your HMRC account.
   E.g. the full view of the tax year the letter relates to.
2. A screenshot of the months with outstanding balances.
   E.g. you can expand the months with balances and see a breakdown of what HMRC expected.
3. Details of any payments made to HMRC outside of Pento.